Covers the two delivery problems that are hardest to sort out: a parcel that goes missing after the tracking says it was delivered, and a parcel that goes to the wrong place because of a typo in your address. One payment covers everything in this order, and each order can be replaced once.
To claim, message us through our Contact page with your order number within 30 days of the tracking showing delivered. We send the replacement once we have checked your claim, so you do not have to wait for the carrier to finish its own investigation. It does not cover parcels that are refused or left uncollected at a depot.
Lost or damaged on the way to you is covered either way: your order is our responsibility until it reaches you. This is extra to your rights under consumer law, which apply whether or not you add it.
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