Shipping Protection

Shipping Protection covers the two delivery problems that are hardest to sort out: a parcel that goes missing after it's been marked as delivered, and a parcel that goes to the wrong place because of a typo in your address. If either happens, we'll send you a replacement free of charge.

• One payment covers everything in your order.
• To claim, message us through our Contact page with your order number within 30 days of the tracking showing it as delivered.
• We send the replacement once we've checked your claim. You don't have to wait for the carrier to finish its own investigation.
• Each order can be replaced once. It doesn't cover parcels that are refused or left uncollected at a depot.

Lost or damaged on the way to you? That's covered whether or not you add Shipping Protection. Your order is our responsibility until it reaches you, so we'll replace it or refund you either way.

For Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.