Refund policy

Every order comes with a 30-day money-back guarantee. If your purchase isn't right for you, for any reason, you can ask for a refund or a replacement within 30 days of receiving it.

How to start a return
Get in touch through our Contact page. Include your order number (for example, #1001) and tell us whether you'd like a refund or a replacement. We'll reply with the next steps, including where to send the item if we need it back.

Please wait for our reply before posting anything. Parcels sent without a return request can't be matched to an order, which delays your refund.

Condition of returned items
Items should be in good condition, with all their parts, and in the original packaging where possible. It's fine if you've tried it in your car. That's what the guarantee is for. If an item comes back damaged beyond normal trying out, we may reduce the refund to reflect that.

Return postage
If you're returning an item because you've changed your mind, you pay for the return postage. We recommend a tracked service so you have proof of postage. If the item is faulty, arrived damaged or isn't what you ordered, we cover the cost.

Faulty, damaged or wrong items
Please check your order when it arrives. If something is faulty, arrives damaged or isn't what you ordered, contact us with your order number and a photo. We'll put it right with a replacement or a full refund, including the original delivery charge.

Refunds
Once your return is approved, or once the item reaches us if we've asked for it back, we'll refund you to your original payment method within 10 business days. Change-of-mind refunds cover the price of the item. Your bank or card provider may take a few extra days to show it.

If you haven't received your refund within 15 business days of approval, please get in touch.

Exchanges
The quickest way to swap colours is to return your item for a refund and place a new order for the one you want.

UK, Isle of Man, Channel Islands and EU customers
You also have a legal right to cancel your order within 14 days of delivery without giving a reason. If you cancel within those 14 days, we'll refund the standard delivery charge as well as the item price. Our 30-day guarantee runs alongside this right and doesn't replace it.

Your rights under consumer law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits any rights you have under the consumer laws of your country.