Shipping policy

Here's everything you need to know about how your order gets to you.

Where we ship
We ship worldwide, including Australia, New Zealand, the USA, Canada, the UK and Europe. Some products may only be available in certain countries because of supplier or customs restrictions.

Shipping times
Shipping times are different for each product. Please check the product page for the shipping time of the item you're ordering.

If you order more than one product, they may ship separately and arrive at different times.

Shipping times are estimates and can be affected by customs processing, carrier delays and busy periods.

Tracking your order
Where your shipping method includes tracking, you'll receive an email with a tracking number once your order ships.

Delays and lost parcels
If your order hasn't arrived within the shipping time shown on the product page, please contact us within 14 days of the expected delivery date and we'll help track it down or send a replacement.

Customs and import fees
Your country may charge customs duties or import taxes on international orders. These aren't included in our prices and are payable by the customer.

Questions?
Get in touch through our Contact page.